Introduction
This Privacy Policy explains how ColdRoom.ae (“we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit coldroom.ae (the “Site”) or contact us for a quote, consultation, or product information.
By using the Site, you agree to the collection and use of information in accordance with this policy.
Who We Are
ColdRoom.ae
Mozna Building, Al Qusais 1, Near Al Nahda Metro Station, Dubai, UAE
Email: sales@coldroom.ae
Phone: +971 50 175 2255
Information We Collect
a) Information you provide directly
When you submit a contact form, request a quote, or otherwise reach out, we may collect:
Name
Company name
Email address
Phone number
Project details, specifications, or any message content you provide
b) Information collected automatically
When you browse the Site, we automatically collect certain technical data, including:
IP address
Browser type and version
Device type and operating system
Pages visited, time spent on pages, and referring URLs
Cookies and similar tracking identifiers (see Section 4)
Cookies and Tracking Technologies
We use cookies and similar technologies, including:
Google Analytics — to understand how visitors use the Site (pages viewed, session duration, traffic sources).
Advertising/tracking pixels (e.g., Google Ads, Meta Pixel) — to measure ad performance and show relevant ads to people who have visited our Site on other platforms (remarketing).
You can control or disable cookies through your browser settings. Disabling cookies may affect some Site functionality. Where required by law, we will request your consent via a cookie banner before non-essential cookies are set.
How We Use Your Information
We use the information we collect to:
Respond to quote requests and inquiries
Provide information about our cold room and cold storage products
Improve our Site, products, and marketing
Analyze Site traffic and user behavior
Run and measure advertising campaigns
Comply with legal obligations
Legal Basis for Processing
We process personal data on the basis of:
Consent — where you voluntarily submit a form or accept cookies
Legitimate interest — for Site analytics, security, and direct marketing related to inquiries you’ve made
Legal obligation — where processing is required under UAE law
Sharing of Information
We do not sell your personal data. We may share information with:
Service providers who support our operations (e.g., website hosting, email/CRM tools, Google Analytics, Google Ads, Meta)
Professional advisors (legal, accounting) where necessary
Authorities, if required by UAE law or a valid legal request
Third-party service providers process data according to their own privacy policies; we encourage you to review those of Google and Meta if relevant to you.
Data Retention
We retain personal data only as long as necessary to fulfill the purposes described in this policy, respond to your inquiry, maintain business records, or meet legal/regulatory requirements, after which it is deleted or anonymized.
Data Security
We implement reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure.
Your Rights
Subject to UAE PDPL and applicable law, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict certain processing
Withdraw consent at any time (where processing is based on consent)
To exercise these rights, contact us at sales@coldroom.ae.
International Data Transfers
Some of our service providers (e.g., Google, Meta) may process data outside the UAE. Where this occurs, we take reasonable steps to ensure adequate protection consistent with UAE PDPL requirements.
Children’s Privacy
Our Site is intended for business use and is not directed at individuals under 18. We do not knowingly collect personal data from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated policy.
Contact Us
For questions about this Privacy Policy or your data, contact:
ColdRoom.ae
Mozna Building, Al Qusais 1, Near Al Nahda Metro Station, Dubai, UAE
Email: sales@coldroom.ae | Phone: +971 50 175 2255
